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Answers to the most asked questions

Order delivery
Shipping costs, package tracking, terms and other questions regarding the delivery of your order
Order payment
Order payment details, payment methods, and other important information related to the payment of your order
Exchange and return
Information on returns and exchanges. Under what conditions is the exchange carried out, cost and other issues
Refund
Information about the conditions and procedure for refunding payment for goods purchased on our website
Can I try on the shoes before buying?
Information for placing an order with a fitting
How to choose a shoe size?
Sizing Tips
Do you ship outside of Ukraine?
International shipping details
Do you sell original products?
on our website only original products
How to place the order?
We will help in the process of placing an order and, if necessary, we will place an order according to your data
Do you provide a warranty for shoes and accessories?
Information about the warranty period
Discounted item
All details about the discounted item
Authorization
Size calculator
GET IN TOUCH
SALES DEPARTMENT:

Get help if you have questions while placing an order or need advice while choosing the size or model. From monday to sunday, 09:00 - 18:00

CUSTOMER SUPPORT:

Use only for inquiries about active orders on our site. From monday to sunday, 09:00 - 18:00

SUGGESTIONS AND COMPLAINTS:

If you face technical problems on our site or have complaints that require immidiate consideration do not hesitate to send a message to:

ADMINISTRATIVE OFFICE:

Email us your questions and suggestions for cooperation:

How to choose your size?
Quick order
We will place an order according to your data and the manager will contact you to clarify the details
By confirming the order, you agree to the privacy policy and the offer agreement